SIP Happens
and when it does, we're the experts here for you.
If you believe in Reliable & Quality interactions,
keep scrolling down.
Crystal Clear Voice
No more "what was that?"..."could you repeat that?"
Just seamless conversations.
100% Uptime
Carrier outages rarely occur as you know. That's why we have 5 quality carriers on stand-by to re-route to.
Our Clients Make Us Blush
Every one of our clients is a reference. They have amazing things to say about us and we're proud to have a 100% CSAT score.
So what if I have poor quality telco. Not a big deal.
Well...we beg to differ. Here are the reasons why:
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Poor audio quality raises the average handle time by 27%.
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An agent who handles 100 calls per day would have an added cost of $2 per day or $40 per agent per month.
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57% of consumers have switched to another provider after just one bad customer experience.
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Your customers won't enjoy repeating themselves. They will probably hang up then call back, which costs you more.
A Common Story
Unfortunately, we always hear about users experiencing poor quality telco and it really has an impact on their customer's experiences with their brand.
We designed our telco services the way we did because of this. There was a need, and we came to the rescue.
You may have invested in a quality CCaaS solution and in quality, well-trained agents. Having low-quality and unreliable telecom is similar to building your CX house with a poor foundation.
This is how SIP Happens with Star Telecom
Delivering mission critical telco
Star Telecom has been providing high quality SIP trunking services to meet the mission critical needs of North American contact centers, since 2008. That’s why we’re the provider of choice for contact center outsourcers, electric utilities and other organizations.
Full network monitoring
Our service includes 100% SIP logging for 90+ days, QoS tagging for each call (MoS, Latency, Jitter, Packet Loss), the ability to record calls at network level and monitoring and alerting of network KPIs (Latency, Jitter, Packet Loss). We also provide proactive notifications on call failures and fraud alerts.
Works with a variety of Cloud Contact Center and On-Prem Solutions
Our SIP Trunking services will work with your on-prem or cloud contact center solution such as Genesys Cloud CX, Five 9, MS Teams, and more.
Meet your unique needs with our full array of offerings
We offer a full array of highly flexible, scalable SIP trunking solutions to meet almost any need for US, Canada or International services for Toll Free, Local Inbound or Outbound calls. Star Telecom is also a Toll Free RespOrg.
Meet your governance and compliance requirements
Star Telcom is a STIR-SHAKEN provider registered with the Secure Token Governance Authority. Our service also includes Streamlined VoIP911 Compliance (Kari’s Law/Ray Baum’s Act).
You're not just another number
Caring for our clients is at the heart of everything we do, which is reflected in 100% CSAT score and +90 NPS score. Our support team provides a 10-minute response time, 24x7, with Tier 1 access to SIP engineers and direct support from top telecom experts (SIP, CNAM, Toll Free, STIR/SHAKEN, SMS). Core to our service is collaboration and transparent troubleshooting with each client and 3rd party vendors which is “above and beyond” typical carrier support.
See the bigger picture.
Our SIP Dashboard allows you to monitor your telco performance in real-time, and gain a deeper view into your contact center operations.
👉 Gain a holistic view for IT support staff to identify which users could be having connection issues
👉 Easily monitor your QoS
What you get:
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National and International Long Distance
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US, Canada International Inbound Toll Free Numbers
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US, Canada International Inbound Local (DID) numbers
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Caller ID Name and Number
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Web-based management and reporting portal
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Real-time failover to up to 3 backup destinations (including PSTN)
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Smart Routing (Percentage based, Time of Day, Overflow)
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Reporting
It's as easy as 123. Get in touch, reap the benefits.
The last thing we want to do is complicate things.
Get in touch, we'll get you a quote, work out a straight forward contract, and you're off to the races with quality telecom, reduced costs and less frustrated customers.
Remember, superior CX doesn't end at just a CCaaS solution. It needs to be paired with quality voice.
100% CSAT, +90 NPS.
"Excellent service over the years, a solid relationship, being open and honest about challenges, mistakes, or opportunities and great value for service."
- Utility Company: 300 Agents
"Product support is everything, your team is amazing at support!"
- Real Estate Marketing Company
"Star Telecom works well with our team, met aggressive timelines and found innovative ways to deliver our solution to match business expectations. They have established themselves as one of our most successful and valued partnerships."
- Banking Company - 85 Agents
"Star Telecom has been a great partner, very responsive to our needs."
- Healthcare Company
"The quality of support offered by Star Telecom is top notch. Star Telecom is a fantastic partner and bringing solutions to our company."
- Retail Company: 500 Agents
"Star Telecom has always been there to support us and has lived up to their word in getting us the functionality that we have asked for."
- Utility Company
"I find the company extremely responsive and transparent - they make it very easy to work with them."
- Utility Company